Whether on the beach, in the countryside, or in the city, customers want a positive and memorable experience when staying at a hotel or resort. Additionally to satisfying customers, hotel managers have lots of labor on their plate overseeing all of the operations, employees, and maintenance of the business. Hotel managers want to be ready to book and manage their rooms while also leaving an honest impression on their customers — from once they arrive to once they try.
This may pose a challenge to hotel managers who are constantly on the go, as they can not manage all hotel details or hotel locations face-to-face. Thankfully, there are many hotel management solutions to assist them in gaining control over all venues, in one place, without the trouble of manually performing mundane tasks.
What Exactly Is Hotel Management Software?
A hotel management solution could be a software platform that helps hotel managers and owners control every aspect of their hotel operations, from housekeeping to billing. It's crucial during this day and age to have your repetitive tasks completed for you, leaving you with longer for other vital tasks.
To help you work out what matters in hotel management software, we compiled a listing of the key features to look for when trying to find a vendor.
- Online Booking Reservation Management
The convenience of having the ability to oversee all booking and reservation processes may be a definite time-saver. Even more convenient is the ability to try and do so on any mobile device. Booking software could be a feature that may facilitate your managing room types, tracking room cleaning schedules, and monitoring the upkeep of your units. A reservation management feature can handle all online channel portals like Booking.com or Expedia for you, allowing you to feature extra accommodations for your guests like ordering additional beds, breakfast deals, and other packages before check-in.
- Housekeeping Maintenance
Housekeeping and maintenance must be organized and efficient for any hotel business to succeed. With this feature, you'll assign tasks to your workforce supported by specific floors or styles of rooms, and they can mark off the status of every room once finished. For maintenance, hotel software platforms should have a task list and messaging system to allow management to communicate the status of a special request, repair activity, or assignment.
- Reporting
Reporting systems provide a large number of both standard and special reports at your convenience. A hotel management solution should include classic pieces like daily/monthly booking activity summaries and stay activity reports, with specific information like property forecasting and agent activity reports. Additionally, some platforms offer in-depth analysis into various factors like web presence, web traffic, email ad campaigns, and revenue analysis.
- Accounting Billing
Managing your costs and expenses on the go could be a popular feature found in many alternative forms of software platforms. However, not all hotel management software platforms offer billing and accounting features. This can be a make-or-break feature, mainly because manually tracking all of your business expenses, income, and finances is often a pain. Accounting and billing tools will handle your money-related tasks like auditing, payroll, financial statements, balance sheets, and cash management. This feature, combined with a reporting and analytics feature, can generate statistics on which hotel locations are profiting over others, determine whether to shift resources to at least one area for improvement, and even decide what to take a position in next.
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