Chatbots are software applications that simulate conversation with users through text or voice. They can be categorized into rule-based bots, which follow predefined scripts, and AI-driven bots that use natural language processing to understand context and learn from interactions. Widely used in customer support, e-commerce, healthcare, and education, chatbots provide quick, efficient assistance 24/7. As technology advances, AI chat characters are becoming more relatable, making digital interactions feel more natural and enhancing user experiences across various platforms.

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