QuickBooks Error 6190 is a common issue that users encounter when attempting to access a company file in multi-user mode. This error typically indicates that there is a mismatch between the transaction log file (.TLG) and the company file (.QBW), or that another user is logged in to the company file in single-user mode. Understanding and resolving this error is essential to ensuring smooth business operations.

In this blog, we’ll explore the causes, symptoms, and step-by-step solutions to fix QuickBooks Error 6190 and help you get back to managing your financial records effectively.

Check out more: Quickbooks error 6123 windows 11

What is QuickBooks Error 6190?

QuickBooks Error 6190 occurs when QuickBooks is unable to access the company file. This error usually appears with the following message:

“QuickBooks is unable to open this company file. Error code: (-6190, -816).”

This error is typically associated with issues in the multi-user mode of QuickBooks and can prevent access to the company file, disrupting workflows.

Symptoms of QuickBooks Error 6190

Identifying the signs of QuickBooks Error 6190 is crucial for troubleshooting and fixing the issue. Here are some of the common symptoms:

• You are unable to open the company file in QuickBooks.
• An error message appears indicating QuickBooks Error 6190, -816.
• The system runs sluggishly when trying to access the company file.
• QuickBooks freezes or crashes while accessing the company file.
• The company file may become corrupted or damaged.

If you experience any of these symptoms, it’s essential to act quickly to prevent further issues and loss of productivity.

Causes of QuickBooks Error 6190

There are several reasons why QuickBooks Error 6190 may occur. Understanding these causes will help you troubleshoot the error effectively:

1. Mismatch Between .TLG and .QBW Files

The most common cause of Error 6190 is a mismatch between the transaction log file (.TLG) and the company file (.QBW). This can happen when the company file is updated on one system but the .TLG file is not updated, leading to synchronization issues.

2. Single-User Mode Conflict

If another user is logged in to the company file in single-user mode, QuickBooks may display Error 6190 when another user tries to access the file in multi-user mode.

3. Corrupted or Damaged Company File

A corrupted or damaged company file can also trigger this error. Damage to the file can occur due to network issues, improper system shutdowns, or malware attacks.

4. Improper Network Setup

If QuickBooks is unable to communicate with the network due to improper setup or firewall restrictions, you may experience QuickBooks Error 6190.

How to Fix QuickBooks Error 6190

Here’s a step-by-step guide to resolving QuickBooks Error 6190:

Solution 1: Use QuickBooks File Doctor

The QuickBooks File Doctor tool is designed to fix company file and network-related issues. It’s a reliable solution for resolving QuickBooks Error 6190.

Steps:

1. Download and install the QuickBooks Tool Hub from the official QuickBooks website.
2. Open the Tool Hub and select Company File Issues from the main menu.
3. Click on Run QuickBooks File Doctor.
4. Select the company file from the drop-down list or browse for it manually.
5. Choose Check your file and click Continue.
6. Enter your QuickBooks Admin password when prompted.
7. The tool will diagnose and repair any issues related to the company file.

After the tool finishes, try reopening the company file to see if the error is resolved.

Solution 2: Verify and Rebuild Data

If the QuickBooks File Doctor does not resolve the issue, you can use the built-in Verify and Rebuild Data utility to check and fix any data integrity issues in the company file.

Steps:

1. Open QuickBooks and go to the File menu.
2. Select Utilities and then click on Verify Data.
3. QuickBooks will scan the company file for errors. If no issues are found, you’ll receive a message stating, "QuickBooks detected no problems with your data."
4. If issues are detected, go back to the File menu, select Utilities, and choose Rebuild Data.
5. Follow the on-screen instructions to rebuild the company file.

Once the rebuild process is complete, check if the error has been resolved.

Solution 3: Rename .TLG and .ND Files

Renaming the .TLG and .ND files can often resolve issues related to QuickBooks Error 6190. These files are automatically recreated by QuickBooks when the software is restarted.

Steps:

1. Open the folder where the company file is stored.
2. Locate the files with the same name as the company file but with the extensions .TLG and .ND (e.g., companyfile.TLG and companyfile.ND).
3. Right-click on the .TLG and .ND files and select Rename.
4. Add .old at the end of each file name (e.g., companyfile.TLG.old).
5. Close the folder and restart QuickBooks.

Attempt to access the company file again to see if the issue is fixed.

Read more: How to fix quickbooks error ps038

Solution 4: Switch to Multi-User Mode

If another user is logged into the company file in single-user mode, switching to multi-user mode can resolve the issue.

Steps:

1. On the computer where the company file is hosted, open QuickBooks.
2. Go to the File menu and select Switch to Multi-User Mode.
3. Once in multi-user mode, try accessing the company file from another computer.

Solution 5: Check Network Connectivity

Network connectivity issues can also cause QuickBooks Error 6190. Ensure that all computers accessing the company file are connected to the same network and that the network settings are configured correctly.

Steps:

1. On the host computer, ensure that Network Discovery is turned on.
2. Ping the server from the workstations to check for network connectivity.
3. Ensure that the firewall or antivirus software is not blocking QuickBooks.

If the network setup is correct, the error should be resolved.

Preventing QuickBooks Error 6190

Here are some tips to help you avoid QuickBooks Error 6190 in the future:

• Regularly Update QuickBooks: Keeping QuickBooks and related software up-to-date can prevent bugs and issues like Error 6190.
• Back Up Company Files: Regular backups of your company file can help prevent data corruption and allow you to restore the file if needed.
• Use Proper Network Setup: Ensure that your network is properly configured to support QuickBooks multi-user mode.
• Avoid Single-User Conflicts: Ensure that all users switch to multi-user mode when accessing the company file to avoid conflicts.

Continue reading: quickbooks cloud hosting services

Conclusion

QuickBooks Error 6190 can be frustrating, but it can be resolved with the right troubleshooting steps. By using tools like the QuickBooks File Doctor, verifying and rebuilding data, renaming associated files, and ensuring proper network setup, you can fix this error and prevent it from recurring.

If you continue to experience issues or need further assistance, contact our QuickBooks support team at +1-888-538-1314 for expert help. We’re here to ensure your QuickBooks experience is smooth and efficient.