PBX stands for Private Branch Exchange. This is a phone system that operates through the internet instead of the traditional phone lines. Here are the top five benefits provided by cloud PBX for small businesses.

• Cost Saving:In a cloud-hosted PBX, we don’t need to invest money in purchasing extra hardware. This is because the whole phone system is hosted and managed in the cloud. And with this service, irrespective of where our business is located, we can easily reach global markets. By paying just for the services, a huge chunk of capital is saved.
• High-Quality Calling:Cloud PBX comes with quality service schemes, high internet speed, and better compression rates. This improves voice communication over the internet tremendously. Before the start of the service, our service provider carries out various tests to measure the quality of the internet connection. Many cloud PBX providers have dedicated fiber broadband, 4G, or ADSL networks that support excellent-quality voice calls.
• Time-Saving:A cloud-hosted PBX takes much less time to set up than a typical PBX. Adding one phone line or twenty takes only about a few clicks as it is all software-based. Another reason why cloud PBX for small businesses is most suitable is because they have a team of experts ready to provide support 24 hours.
• Security:An in-house PBX is safe, but a cloud-hosted one is safer. This is because the security is the responsibility of the service provider. These service providers have a team dedicated to ensuring VoIP service is secure and protected.
• Monitoring and Analysis:In cloud PBX, we get access to real-time data. We can easily monitor the activities in our PBX, like ongoing or missed calls, available agents, and many more. This allows us to analyze the performance of employees and make informed decisions.

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